Clubhouse Hotel Mohali, Chandigarh

The rooms were well-maintained and comfortable, and the breakfast was delicious with good variety. The restaurant staff was extremely cooperative and courteous, which deserves appreciation. The overall hotel ambiance is pleasant, and considering the facilities provided, it offers good value for money.However, the poor internal coordination and mismanagement by the reception staff regarding room allocation significantly affected our experience.

All aspects of our stay were satisfactory except for a serious lapse in room allocation, which caused unnecessary inconvenience and frustration.We had specifically booked two adjoining rooms, and this preference was clearly selected and acknowledged at the time of booking. Upon arrival, we were given the key to one room, and the hotel staff explicitly confirmed that the second adjoining room would be Room Nos. 214 and 215 on the second floor.However, when I arrived late at night to collect the key for the second room, the night-duty receptionist arbitrarily allotted a room on the first floor. When questioned about Room No. 215, which had already been confirmed and reserved for us, he stated that it had been allotted to another guest, allegedly by the morning shift staff, and offered only an apology.After I expressed strong dissatisfaction, another room on the same floor was provided, but it was located far away from the first room, completely defeating the purpose of booking adjoining rooms.The following morning, the morning shift staff contradicted this explanation, stating that Room No. 215 was indeed reserved for us and that it may have been wrongly allotted by the night staff. This clearly indicates poor internal coordination and mismanagement.Despite prior confirmation, the hotel failed to honor a committed booking condition, which is unacceptable. This incident alone significantly impacted our experience and reflects a lack of professionalism in handling confirmed reservations.I expect this matter to be formally reviewed, and appropriate corrective action be taken to ensure such incidents do not recur in the future.

My stay was very comfortable...staff was so good and very helpful.. specially Ananya and FOM pradeep are so helpfu.....I really like .....

All staff was good....

Uncooperative staff

Check-in took 1 hour restaurant food poor quality

I like the overall ambience of the hotel, it is clean, well maintained and has all the facilities one would need.

The room service could have been better. They should come to refill the water bottles and check for toiletries, coffee, and tea sachets on their own.

Great restaurant with breakfast buffet included. Staff very wanting to please. Fairly new hotel with comfortable beds and nice bathroom.

Wifi was a bit slow and sometimes hard to get on. The staff helped though. My room floor was swept clean but needed mopping. The dirt came off onto my feet. The manager says they'll work on this.

Everything was awesome but they charge you a lot for miniral water literally 100 rs for 20 rs print rate instead ask for ro water and please change the fragrance they use

Expensive water and choice of fragrance

The ambience, gym, terrace bar..

The front office staff was not cooperative, breakfast was below par, room service was very slow

Good staff

The room had a weird smell. The pillow and quilt very poor quality.

Had a great stay. Room were spacious, breakfast was good and hospitality great. I’ll stay again.

Amenities are to good ? valuable.. service are very good and speedly.. food is so yummy ? thanks.

The stay was very nice. Clean room. Facility well maintained and staff very courteous.

Excellent location, very good ambience, clean rooms, courteous, staffs, and well maintained amenities

Space rooms location

Could have sleeper in the room with menu may be

Nice hotel. Staff was good. Food also good.

Stay was very good and the room was neat and clean well maintained. The service staffs are friendly and the receptionist people are too good.

Nice stayable this hotel. Nice rooms. Nice location. Nice area for leaving. Over all nice.

Neat and clean rooms. Smooth check in/out. Reception members were very gentle.

Best place in town. No need to think twice. Best for couples and family. Well maintained rooms. Very well behaved staff. Peaceful environment

excellent stay. i stayed 3 days in different rooms. 3 rooms are good.worth of money If you are planning to stay in this area, just go for this hotel.room size

Nice and clean property! Wonderful staff

The location! Situated very far from the city.